Friday night December 30th 10:00 PM, my cable and phone go down. I call WOW and very quickly get Antoine- Tech. Support I.D. WOU on my cell phone. He’s calm, courteous and professional. He Promptly pinpoints the problem (say this five times fast) and I’m back “On-Line”. Doesn’t seem like much compared to some...
I just moved to Chicago, IL from VA where I had Comcast cable/internet because it was the only option in my area. We are between addresses and it was too easy to transition to IL using Comcast. However, we are moving into a new place in 1 week and my wife and I...
my name is roberto wow made it easyfor me had 2 techs out manny colon & walter carroll 2 best techs ever..they know there stuff. made my problems go...
WOW!!!! I can’t begin to tell you of the outstanding customer service we have recieved from Ronna Green EA3. We have literally been thru a nightmare and thru Ronnas tireless persistance we will hopefully be a loyal WOW customer. It all started when Time Warner whom we have been with at least...
I am very pleased with the work of Ryan (ID:WUQ). He stayed with me to guide me with resolving a problem with a digital adapter. While we were waiting to make sure that the problem was resolved until we got the replacement DTA. He was very patient in answering all of my questions about various...
Have I ever told you how great Wide Open West is as a cable company? I just called to question my bill, and why my bundle was priced higher than the price listed on their web page. Eli (AQ1) upgraded my service, lowered my bill and guaranteed my rate for 2...
I was reading consumer reports and WOW is the best according to them and I always go by what they say! So ya’ll need to come on over to Texas we are waiting!! the monopoly over here is incredible. thank you Maruquel...
Cody op id #AIR actually took the time to help me with an issue/problem with my email that I have had for 5 years now!!! Can you believe it??? My problem has finally been solved. He has made my life soooo much easier & I cannot begin to tell you how much I really appreciate...
I recently switched back to WOW and during the install, the tech (Shawn B.) did a wonderful job but ran into a slight problem with the DVR. He said his supervisor would be by later in the day to finish. Around 6:30pm, I called WOW and asked if somebody was really going to stop by...
I’d like to thank a wonderful WOW guy who solved my month long problem. His name is Eric and he worked tirelessly for a couple of hours – rewiring out to the alley – tall ladders, etc. Eric is a real professional with a calm disposition and pleasant manner. WOW –...
The internet can be a valuable educational tool as well as provide hours of entertainment. Children can use the Internet for homework assistance or to research topics of interest. Unfortunately, the Internet can also be a dangerous place for children. It is up to parents to educate themselves and their children about the Internet and its potential dangers.
Benefits of the Internet
The Internet offers the following benefits:
Contains many good sources of educational information
Provides up-to-date news articles from around the globe
Allows access to entertaining and educational games
Enables communication with friends and relatives through chat and email
Dangers of the Internet
Parents need to be aware of the following potential Internet dangers:
Credibility. There are no restrictions to what someone can post on a web site. Therefore, not all internet sites are credible or contain accurate information. When using the Internet for homework assistance, be sure to teach your children to verify information using multiple sources.
Online stalkers or predators. Unfortunately, there are individuals who use the Internet in a malicious way, or as a way to harass others. Some users will pose as children in order to gain the trust of younger users.
Unsolicited email or “spam.” These messages usually come from unknown senders and may contain inappropriate content or images or may try to solicit money or other personal information.
Questionable content. It is very easy to access sites that contain sexually explicit, violent or other inappropriate materials. Even a simple online search can turn up a number of these sites.
Easy access to online shopping. The Internet makes it easy to browse through auction or retail sites. With a credit card number, users can purchase goods and services with just the click of the mouse.
Viruses. Some Internet sites can cause viruses to be downloaded to your computer, resulting in the lost information and other damage.
General Internet Safety Tips
If your children will be using the computer and the Internet, keep the following safety tips in mind:
Learn about the Internet and be aware of both its benefits and risks. Talk to your children about the risks so that they can also be more informed users.
Stay involved and informed about your child’s Internet use. There are programs that you can install that can monitor computer activity or block access to certain Internet sites. You can also stay on top of computer use by placing the computer in a common area in your home.
Set rules for Internet use. These rules may include limiting you children to certain Internet sites, restricting the use of chat rooms, setting aside certain times of the day for computer use and limiting the number of hours that can be spent online.
Keep all email accounts in your name and make sure that you have access to all accounts. Sharing an email account among family members can be a good solution an can allow everyone to keep in touch with other relatives.
Talk with your children about the dangers of chatting and email. Insist that you children never give out personal information or schedule a face-to-face meeting with anyone they met online.
Establish rules for online shopping and purchases.
Teach your children how to exit uncomfortable situations if you allow them to use chat rooms. Also teach them to inform you about any questionable email that they receive.
I Love Feedback. That’s the name of a management development training course we recently participated in here at WOW! It was a course designed to teach Supervisors and Managers the best way to deliver critical feedback to employees. The idea is to employ good communication skills and sensitivity to help ensure the feedback is well received, at least as well received as critical feedback can be.
Feedback about our performance comes to us from our customers during face-to-face encounters with techs, from surveys, via email, and over the phone. Much of the feedback we get is positive and what’s not to love about positive feedback? Everyone loves to get a “pat on the back. ” Sometimes, though, we get critical feedback and even though it’s painful (ouch) to hear, we love critical feedback too.
When we receive feedback, whether it’s positive or negative, it usually does find its way back to the employee involved by going first to their Supervisor. Rest assured, our Supervisors, having gone through “I Love Feedback” training, deliver any critical feedback in a “I Love Feedback” kind of way, that is, in a constructive and respectful way. Your feedback does not fall into a “black hole” somewhere.
Critical feedback is important to us because it helps us to improve our performance and we really strive to do better, all the time. You tell us how we can do better and at the same time, you stick with us despite our occasional mistakes. We appreciate your candidness and your loyalty. Please keep the feedback coming; we encourage it, invite it, and most of all, remember, we love it!
From the standpoint of what is the best consumer computer technology today for any one individual, there isn’t one. What you need may be different from what you want which may be different from what is even available to you. Then there is the age-old (at least in computer years) MAC vs. PC debate which if anything has given all of us computer geeks some great material to philosophize and deliberate about over the years.
Buying a new computer system or adding a new component can be a daunting task considering the speed at which technology is evolving and how quickly computer equipment today can become outdated. Since picking a new computer system or add-on is hopefully something one does only every few years the choice you make needs to be well thought out to insure it is going to meet your needs.
The best advice I can give you if you are looking to upgrade or add-on to your existing set-up is to find a good source you can rely on for reference and reviews on what you are looking for. A few that spring to mind are pcmag.com, macworld.com, consumerreports.org, or cnet.com. Even better, find a user-community or discussion-group that shares your same interests or needs and find out what they are recommending (or sometimes even more importantly NOT recommending).
That being said, always keep in mind that today’s “winning” computer technology could be tomorrow’s “worst use of landfill space” technology.
This is the first part of a two part series on this particular topic. Next week we are going to take a trip in the way-back machine and look at some of the computer technologies from the not too distant past that seemed like real winners at the time but now exist only in our faint memories (or on the back shelves of thrift stores where they have been marked down to pennies, or less, on the dollar compared to what they cost new).
A full time employee can expect to spend at least 2,000 hours per year at work. That’s over 30% of all the wakeful hours in a year. If you have to be somewhere, why not make it as fun as possible? Here at WOW! we have a lot of fun and it seems to touch all five of our senses.
You see people having fun every day. They’re smiling in the Warehouse. They’re pointing out positive customer comments posted on bulletin boards. They’re helping each other figure out the latest technology on their cell phones. They’re laughing. They’re sitting together in the lunchroom watching the Olympics and cheering for the American women’s curling team.
It’s not uncommon to hear hearty belly laughs coming from any area of the building. My office is centrally located so I hear them a lot while I’m working away at my desk. You know what else I hear almost every day? Someone whistling. When I was in college a professor once told me a sign of a happy employee is if you hear them whistle while they work. (Isn’t there a song about that?)
When we have something to celebrate we taste the victory with food. Over the past years we’ve had cake countless times to honor JD Power Awards, milestone birthdays, and recipients of company awards. To commemorate our seventh consecutive profit sharing payout we had a cereal-abration with boxes and boxes of sugary or fiberlicious goodness to kick off the day.
Touching is technically a faux-pas in the workplace, but that’s not always the case. Employees regularly greet each other with a handshake or a hand slap. When an individual or team has accomplished a feat there are a many high fives and pats on the back to say, ‘Great job!’ (And sometimes we actually share some hugs. Shhhh.)
What does fun smell like? To me, it smells like crock pots simmering in the kitchen on themed potluck days like our annual Lu-WOW! celebration. Last week we had breakfast burritos for everyone for winning a contest. I heard an employee pass by my office door, following his nose to to the kitchen saying, “I don’t know what it is, but it smells like awesome!”
We are fortunate to work for a company that promotes the sight, sound, taste, touch and smell of fun. We’re also fortunate to work with people who choose to make every day a good day and contribute to the fun at WOW!
Provide the contact information of the friend you want to refer to WOW! You will need to provide their name and e-mail address as well as their home address (city, state, ZIP code) so we can make sure your friend lives in an area where we provide service.
We’ll contact your friend by e-mail and when your friend signs up for WOW! you both will receive a $25 credit to your WOW! account. You will see your credit just 60 days after your friend has our service installed. It’s that easy!
No e-mail? No problem! If your friend does not have e-mail, please provide their name, city, state and ZIP code. WOW! will provide you with a referral code to pass on to your friend to use when they sign up for WOW! services at sales.wowway.com.
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