WOW! Moments- Pamela Kowal - Calumet City, IllinoisI just had the lovely pleasure of speaking to Terrance WOW agent #A6C. His patience with my many issues and many questions was unwavering, a perfect gentleman. I was on the call with him for almost a full hour and I feel that he did everything within his power to correct the issues...[more]
- LYNETTE BURTON - CHICAGO, IllinoisWELL TO MY SURPRISE AND I MEAN SURPRISE MY WOW REPRESENTATIVE TOLD ME THAT I DIDN’T HAVE TO PURCHASE OR BUNDLE MY CURRENT CABLE , I ALREADY HAD WHAT I REQUESTED AND HE ALSO SHOWED ME HOW TO UNDERSTAND THE PROGRAMS IN MY WOW...[more]
- Sarah Yetzer - Columbus, OhioWill came to install the WOW Ultra TV at my residence. He was very polite and professional. He answered all my questions and even left his work cell phone number in case I had problems after he...[more]
- Paula McAleese - Schaumburg, IllinoisI was visited today by a lovely WOW worker: Brian Gonski. He made his way through a nasty snowstorm to fix my 2nd TV. I was having issues with certain tv stations. Brian quickly determined it was an adapter issue. He replace the adapter and voila! Ok, I know this is his job but now...[more]
- Russ Kirchhoff - Naperville, IllinoisAfter 14 years of good service with WOW! I thought I’d give another service a try to see if the “grass was greener”, and made a change. I was contacted by WOW! Retention Specialist (Shi) and truly impressed with her persistent, yet courteous attempts to retain me as a WOW! customer. Shi and...[more]
- Sarah Foster - Reynoldsburg, OhioWe have utility boxes in our backyard and one of the cable ones was malfunctioning. The generator on it was running 24 hours a day in spite of the power being on. I was pretty sure that the contractor who had put it in said it was for one of your competitors. I called...[more]
- diane koch - middleburg hts , OhioRecently had some issues with internet and phone….tech # 5613 came out on a Saturday night and went what I feel was over and above….we had just had a major snowfall and he had to spend a lot of time on the roof and out in the backyard. Very respectful in the house with regard...[more]
- Eugene Madison - Naperville, IllinoisWe have seen the TV WOW commercials were that technician put on the protective cover over their shoes, but we never dreamed that we would actually experience a WOW moment. On our two TV sets and on certain channels the picture displayed was distorted. However, Mr. Terry (ID: 2038) determined the cause of the problem...[more]
- Daniel Summers - Arlington Heights, IllinoisI tried several other services, they didn’t care. I was unable to barely connect to the internet, they nailed the modem to the wall, made a mess, service outages in the middle of the last superbowl!!!! A rep from wow showed up my door one night and I was in a good mood and...[more]
- Jason Conner - Garden City, MichiganI recently moved to a new city and didn’t think WOW was available in my area so I went with another company. Within 3 weeks, I was completely dissatisfied with this other company, I’ll just call them AB&C. I had to have a technician out several times to the point where I just gave up....[more]
- Pamela Kowal - Calumet City, Illinois
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Steve Zeiden's Recent Comments
It’s always an interesting perspective when I sit along side one of our Customer Care Reps or ride along with a technician. It really helps me appreciate all they do for our customers, and helps me to get a better understanding of how I can support them. Last week, I had the opportunity to walk along with one of our door-to-door sales reps (yes, we sell Cable/Internet/Phone door-to-door!). It was an interesting experience to see what they do on a daily basis. And I always appreciate spending time with our customers.
It’s true we have such a unique culture here at WOW!. This is a great insight into our culture. And how many readers out there have ever been hugged by their CEO? You summed up Colleen and her hugs perfectly.
We also have a simple tutorial on our website that explains How To Read Your Bill, which can be found here: http://www1.wowway.com/HowToReadYourBill/
Sounds like a rough exercise you and the team went through, but I agree with you on “the only bad thing that can come of it is if you don’t use the feedback to work on getting better.”
This is a great example of the WOW! culture and how it extends outside of our daily jobs into the public.
There are lots of great returning shows and some new ones that look quite promising, too. I know Libby will be writing about the upcoming Fall season soon, so keep checking back.
I heard “The Hof” might be on the show (David Hasslehoff).
I’m answering this for Steve Stanfill as he’s out on vacation. Thanks for reposting and apologies for missing this the first time. We are actively pursuing enhancements to our services but unfortunately I can’t share details or expected timing yet. We’ll share more news as it becomes available here on the blog. Thanks for your patience as we work to improve your DVR experience.
Rich – I was told from our Tech group that the changes are complete and you are experiencing what you should / will experience going forward.
Great post, Bill. And thanks to you, too, for having served.
Dave – Steve Stanfill, our Tech Editor is on vacation, so I reached out to our IT group. Here’s what I heard back regarding your question:
Currently the Motorola 6580 does have issues working on our network. We have purchased a couple of modems and are testing them in our labs. We hope to have them operational as soon as possible. Through our research we have learned these modems have configuration issues with cable operators throughout the US. We hope to be one of the few to have them fully operational.
Steve – what a heartfelt, touching blog article. Thank you for sharing this story with your readers. Happy Holidays.
Sherry, thanks for all your contributions as our Culture Editor this past year. Readers, while this is Sherry’s last article, the Culture Category will be folded into a new category called “Voices of WOW!” This category will debut on Friday, 12/17, so please check back!
Great article! I finally viewed 3D TV for the first time last week (at Costco!) and I have to say, it was pretty interesting. While I can’t see myself wearing glasses to watch TV (and I’ve still not seen a 3D movie yet), I think this technology feature will be interesting to watch over the coming years both in terms of development and making the technology more accessible, as well as what content is really even available to watch on TVs down the road.