WOW! Moments- Pamela Kowal - Calumet City, IllinoisI just had the lovely pleasure of speaking to Terrance WOW agent #A6C. His patience with my many issues and many questions was unwavering, a perfect gentleman. I was on the call with him for almost a full hour and I feel that he did everything within his power to correct the issues...[more]
- LYNETTE BURTON - CHICAGO, IllinoisWELL TO MY SURPRISE AND I MEAN SURPRISE MY WOW REPRESENTATIVE TOLD ME THAT I DIDN’T HAVE TO PURCHASE OR BUNDLE MY CURRENT CABLE , I ALREADY HAD WHAT I REQUESTED AND HE ALSO SHOWED ME HOW TO UNDERSTAND THE PROGRAMS IN MY WOW...[more]
- Sarah Yetzer - Columbus, OhioWill came to install the WOW Ultra TV at my residence. He was very polite and professional. He answered all my questions and even left his work cell phone number in case I had problems after he...[more]
- Paula McAleese - Schaumburg, IllinoisI was visited today by a lovely WOW worker: Brian Gonski. He made his way through a nasty snowstorm to fix my 2nd TV. I was having issues with certain tv stations. Brian quickly determined it was an adapter issue. He replace the adapter and voila! Ok, I know this is his job but now...[more]
- Russ Kirchhoff - Naperville, IllinoisAfter 14 years of good service with WOW! I thought I’d give another service a try to see if the “grass was greener”, and made a change. I was contacted by WOW! Retention Specialist (Shi) and truly impressed with her persistent, yet courteous attempts to retain me as a WOW! customer. Shi and...[more]
- Sarah Foster - Reynoldsburg, OhioWe have utility boxes in our backyard and one of the cable ones was malfunctioning. The generator on it was running 24 hours a day in spite of the power being on. I was pretty sure that the contractor who had put it in said it was for one of your competitors. I called...[more]
- diane koch - middleburg hts , OhioRecently had some issues with internet and phone….tech # 5613 came out on a Saturday night and went what I feel was over and above….we had just had a major snowfall and he had to spend a lot of time on the roof and out in the backyard. Very respectful in the house with regard...[more]
- Eugene Madison - Naperville, IllinoisWe have seen the TV WOW commercials were that technician put on the protective cover over their shoes, but we never dreamed that we would actually experience a WOW moment. On our two TV sets and on certain channels the picture displayed was distorted. However, Mr. Terry (ID: 2038) determined the cause of the problem...[more]
- Daniel Summers - Arlington Heights, IllinoisI tried several other services, they didn’t care. I was unable to barely connect to the internet, they nailed the modem to the wall, made a mess, service outages in the middle of the last superbowl!!!! A rep from wow showed up my door one night and I was in a good mood and...[more]
- Jason Conner - Garden City, MichiganI recently moved to a new city and didn’t think WOW was available in my area so I went with another company. Within 3 weeks, I was completely dissatisfied with this other company, I’ll just call them AB&C. I had to have a technician out several times to the point where I just gave up....[more]
- Pamela Kowal - Calumet City, Illinois
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Cristin Brown's Recent Comments
For someone new to the NCIS scene, hulu has been a fantastic way to catch up on old seasons and episodes!
Interesting article and completely agree that innovation without customer experience consideration results in a technology that isn’t going to meet its goal.