WOW! Moments- Pamela Kowal - Calumet City, IllinoisI just had the lovely pleasure of speaking to Terrance WOW agent #A6C. His patience with my many issues and many questions was unwavering, a perfect gentleman. I was on the call with him for almost a full hour and I feel that he did everything within his power to correct the issues...[more]
- LYNETTE BURTON - CHICAGO, IllinoisWELL TO MY SURPRISE AND I MEAN SURPRISE MY WOW REPRESENTATIVE TOLD ME THAT I DIDN’T HAVE TO PURCHASE OR BUNDLE MY CURRENT CABLE , I ALREADY HAD WHAT I REQUESTED AND HE ALSO SHOWED ME HOW TO UNDERSTAND THE PROGRAMS IN MY WOW...[more]
- Sarah Yetzer - Columbus, OhioWill came to install the WOW Ultra TV at my residence. He was very polite and professional. He answered all my questions and even left his work cell phone number in case I had problems after he...[more]
- Paula McAleese - Schaumburg, IllinoisI was visited today by a lovely WOW worker: Brian Gonski. He made his way through a nasty snowstorm to fix my 2nd TV. I was having issues with certain tv stations. Brian quickly determined it was an adapter issue. He replace the adapter and voila! Ok, I know this is his job but now...[more]
- Russ Kirchhoff - Naperville, IllinoisAfter 14 years of good service with WOW! I thought I’d give another service a try to see if the “grass was greener”, and made a change. I was contacted by WOW! Retention Specialist (Shi) and truly impressed with her persistent, yet courteous attempts to retain me as a WOW! customer. Shi and...[more]
- Sarah Foster - Reynoldsburg, OhioWe have utility boxes in our backyard and one of the cable ones was malfunctioning. The generator on it was running 24 hours a day in spite of the power being on. I was pretty sure that the contractor who had put it in said it was for one of your competitors. I called...[more]
- diane koch - middleburg hts , OhioRecently had some issues with internet and phone….tech # 5613 came out on a Saturday night and went what I feel was over and above….we had just had a major snowfall and he had to spend a lot of time on the roof and out in the backyard. Very respectful in the house with regard...[more]
- Eugene Madison - Naperville, IllinoisWe have seen the TV WOW commercials were that technician put on the protective cover over their shoes, but we never dreamed that we would actually experience a WOW moment. On our two TV sets and on certain channels the picture displayed was distorted. However, Mr. Terry (ID: 2038) determined the cause of the problem...[more]
- Daniel Summers - Arlington Heights, IllinoisI tried several other services, they didn’t care. I was unable to barely connect to the internet, they nailed the modem to the wall, made a mess, service outages in the middle of the last superbowl!!!! A rep from wow showed up my door one night and I was in a good mood and...[more]
- Jason Conner - Garden City, MichiganI recently moved to a new city and didn’t think WOW was available in my area so I went with another company. Within 3 weeks, I was completely dissatisfied with this other company, I’ll just call them AB&C. I had to have a technician out several times to the point where I just gave up....[more]
- Pamela Kowal - Calumet City, Illinois
Latest Photos
Polls
Loading ...
diwant's Recent Comments
Hello William, glad to see you are trying to connect with your customers through a blog. I recently have had a bad experience with WOW customer service that I feel you should hear about.
=The Problem=
Recently WOW re-enabled DNS search redirects on my account (I had previously called in to specifically switch these off).
=I called in (twice)=
I don’t want this so I called in twice and both times I was told (1)that the solution is to change my home page in IE, which was an incorrect answer, and (2)there are no staff who understand the technicals of internet connections enough to help me out(which is horrible for an company offering internet services!). I have the operator id of the second person I called in to talk to.
=I emailed in=
I used this site’s ‘contact us’ form to ask for help via email. I have received nothing from them to confirm that they received my email, or that they are going to respond to it.
I wanted to let you know this because I want to find someone in WOW who wants to help a customer improve a bad experience. I am still experiencing the same issue with my service and I really want to fix it. Will you be able to help me?
Thanks William. In fact, I went to try this but it seems someone from WOW fixed this even before I had to do anything, which was cool. I’ll keep this fix in mind if I run into this issue again.