WOW! Moments- Eric Mikich - Royal Oak, MichiganFriday night December 30th 10:00 PM, my cable and phone go down. I call WOW and very quickly get Antoine- Tech. Support I.D. WOU on my cell phone. He’s calm, courteous and professional. He Promptly pinpoints the problem (say this five times fast) and I’m back “On-Line”. Doesn’t seem like much compared to some...[more]
- Matt Boone - mount prospect, IllinoisI just moved to Chicago, IL from VA where I had Comcast cable/internet because it was the only option in my area. We are between addresses and it was too easy to transition to IL using Comcast. However, we are moving into a new place in 1 week and my wife and I...[more]
- roberto ruiz - ELGIN , Illinoismy name is roberto wow made it easyfor me had 2 techs out manny colon & walter carroll 2 best techs ever..they know there stuff. made my problems go...[more]
- Lauri Hyland - Dublin, OhioWOW!!!! I can’t begin to tell you of the outstanding customer service we have recieved from Ronna Green EA3. We have literally been thru a nightmare and thru Ronnas tireless persistance we will hopefully be a loyal WOW customer. It all started when Time Warner whom we have been with at least...[more]
- Kevin Kelly - Naperville, IllinoisI am very pleased with the work of Ryan (ID:WUQ). He stayed with me to guide me with resolving a problem with a digital adapter. While we were waiting to make sure that the problem was resolved until we got the replacement DTA. He was very patient in answering all of my questions about various...[more]
- Tim Hughes - Columbus, OhioHave I ever told you how great Wide Open West is as a cable company? I just called to question my bill, and why my bundle was priced higher than the price listed on their web page. Eli (AQ1) upgraded my service, lowered my bill and guaranteed my rate for 2...[more]
- maruquel rivera - san antonio, TexasI was reading consumer reports and WOW is the best according to them and I always go by what they say! So ya’ll need to come on over to Texas we are waiting!! the monopoly over here is incredible. thank you Maruquel...[more]
- Victoria Douglas-Howard - Streamwood, IllinoisCody op id #AIR actually took the time to help me with an issue/problem with my email that I have had for 5 years now!!! Can you believe it??? My problem has finally been solved. He has made my life soooo much easier & I cannot begin to tell you how much I really appreciate...[more]
- Gene Stefanov - Reynoldsburg, OhioI recently switched back to WOW and during the install, the tech (Shawn B.) did a wonderful job but ran into a slight problem with the DVR. He said his supervisor would be by later in the day to finish. Around 6:30pm, I called WOW and asked if somebody was really going to stop by...[more]
- Lynn M. - Columbus, OhioI’d like to thank a wonderful WOW guy who solved my month long problem. His name is Eric and he worked tirelessly for a couple of hours – rewiring out to the alley – tall ladders, etc. Eric is a real professional with a calm disposition and pleasant manner. WOW –...[more]
- Eric Mikich - Royal Oak, Michigan
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jdfuss's Recent Comments
You mention three criteria for which channels WOW carries but you didn’t mention an important one: Your competition. I am a big baseball fan. I suffered last year because WOW doesn’t carry the MLB Network. But your competition does and they are after my business with lower rates and all the stations I want.
I followed the WOW process and made the channel request for MLBN, from the webpage and by phone, half a dozen times as the year went on. Not once did I get a reply. Now baseball season is coming up, and I take it my only choice is to switch providers. From this blog entry, you seem to understand that and accept that will happen, i.e., you try to satisfy the majority of customers and apparently WOW doesn’t think baseball fans are in the majority. I understand this; I don’t agree with it, but I can accept it.
What will make me mad, as I really love WOW, is to find out days after I switch providers that WOW finally realized they need to carry this network, because when that happens, I am not coming back.
I have two suggestions: I recommend you add “competition” to the criteria WOW considers relevant on this topic, as somehow your competitor has this channel and at a lower rate than WOW. My second point is WOW isn’t providing customers who make channel requests any feedback (at least I got none), so we have to assume that when changes aren’t made that the channel isn’t coming and we better look elsewhere. Which is what I am doing now.