WOW! Moments- Eric Mikich - Royal Oak, MichiganFriday night December 30th 10:00 PM, my cable and phone go down. I call WOW and very quickly get Antoine- Tech. Support I.D. WOU on my cell phone. He’s calm, courteous and professional. He Promptly pinpoints the problem (say this five times fast) and I’m back “On-Line”. Doesn’t seem like much compared to some...[more]
- Matt Boone - mount prospect, IllinoisI just moved to Chicago, IL from VA where I had Comcast cable/internet because it was the only option in my area. We are between addresses and it was too easy to transition to IL using Comcast. However, we are moving into a new place in 1 week and my wife and I...[more]
- roberto ruiz - ELGIN , Illinoismy name is roberto wow made it easyfor me had 2 techs out manny colon & walter carroll 2 best techs ever..they know there stuff. made my problems go...[more]
- Lauri Hyland - Dublin, OhioWOW!!!! I can’t begin to tell you of the outstanding customer service we have recieved from Ronna Green EA3. We have literally been thru a nightmare and thru Ronnas tireless persistance we will hopefully be a loyal WOW customer. It all started when Time Warner whom we have been with at least...[more]
- Kevin Kelly - Naperville, IllinoisI am very pleased with the work of Ryan (ID:WUQ). He stayed with me to guide me with resolving a problem with a digital adapter. While we were waiting to make sure that the problem was resolved until we got the replacement DTA. He was very patient in answering all of my questions about various...[more]
- Tim Hughes - Columbus, OhioHave I ever told you how great Wide Open West is as a cable company? I just called to question my bill, and why my bundle was priced higher than the price listed on their web page. Eli (AQ1) upgraded my service, lowered my bill and guaranteed my rate for 2...[more]
- maruquel rivera - san antonio, TexasI was reading consumer reports and WOW is the best according to them and I always go by what they say! So ya’ll need to come on over to Texas we are waiting!! the monopoly over here is incredible. thank you Maruquel...[more]
- Victoria Douglas-Howard - Streamwood, IllinoisCody op id #AIR actually took the time to help me with an issue/problem with my email that I have had for 5 years now!!! Can you believe it??? My problem has finally been solved. He has made my life soooo much easier & I cannot begin to tell you how much I really appreciate...[more]
- Gene Stefanov - Reynoldsburg, OhioI recently switched back to WOW and during the install, the tech (Shawn B.) did a wonderful job but ran into a slight problem with the DVR. He said his supervisor would be by later in the day to finish. Around 6:30pm, I called WOW and asked if somebody was really going to stop by...[more]
- Lynn M. - Columbus, OhioI’d like to thank a wonderful WOW guy who solved my month long problem. His name is Eric and he worked tirelessly for a couple of hours – rewiring out to the alley – tall ladders, etc. Eric is a real professional with a calm disposition and pleasant manner. WOW –...[more]
- Eric Mikich - Royal Oak, Michigan
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jsmckenzie's Recent Comments
As a high-speed internet customer, I was disappointed to be shut out of watching the Olympics on the web. I previously canceled my cable TV service b/c I was able to see most of what I wanted online. I am a long-time customer who has stayed with WOW because of your excellent customer service.
From an NBC/WOW! business perspective, this makes perfect sense. I am not paying for access to NBC or MSNBC, so NBC has no interest/obligation to provide access to internet content.
From a WOW! customer service/satisfaction perspective, it makes less sense — I am a WOW customer, pay my monthly fee, yet am denied access to an internet-related service. Also, realistically, if I had cable TV, I would not have much of a reason to watch internet content (other than as a backup as you describe, which is a nice feature), since I would simply watch the Olympics on TV.
Aside from signing up for cable for a month and paying the install/cancel fees, do I have any other options of seeing the Olympics through Wide Open West?