The WOW! Buzz

Our Vice President, Luci Kasiorek founded the idea last year when hit with the epiphany that at the end of the day what matters most are the relationships we build. Whether they are personal or professional, our bonds are what keep us together or break us apart. She thought about how she could infuse that mindset in our department to inspire everyone to provide experiences internally and externally that create bonds and alliances. She knew a huge part of WWIW being successful depended on individual acceptance of its value and their commitment to taking a hard look at themselves to improve their opportunity areas.

The program was rolled out to Dispatch in a series of small group meetings conducted by Luci or myself. We outlined the direction we wanted to take and how important it was to our customers, our department and our business. At the end of every presentation each individual was tasked with submitting 3 personal growth commitments and assigned an accountability buddy to insure their focus. Everyone was also given a WWIW bracelet to wear as a constant reminder that we must give what we hope to receive.

The program has been very successful and received great responses from our team. We also shared this idea with our Telephony Operations group and they are now part of the WWIW movement. In Dispatch to date we have seen a 53% (over 300 compliments) increase in kudos within our team.