The WOW! Buzz

Every company has a buffer between the customer and management. This is not to make matters worse, it is typically in place to better help the customer.

At WOW!, we empower our Escalation Line personnel to take care of just about any need of the customer, as if they were the supervisor or manager. These individuals go through an extensive training program which they are coached on: Active listening, Empathy and Negotiations as well as a series of general communications skills.The individuals you would be speaking to are hand picked, from upper management, because of their all around abilities to help our customers.

There are policies and procedures that need to be followed by everyone in the company and there is still an escalation chain. Not to say that everything can be resolved by one of our Escalation representatives but most issues can. Give them a chance and you may be surprised how quickly any question you may have is answered.