http://thewowbuzz.com/blog/customer-experience-support/supporting-wow-customers Wed, 01 Feb 2012 04:09:50 -0600 http://wordpress.org/?v=2.8.5 hourly 1 http://thewowbuzz.com/blog/customer-experience-support/supporting-wow-customers/comment-page-1#comment-52 Bill Wright Tue, 12 Jan 2010 20:01:16 +0000 http://wow-c.rd2inc.com/?p=118#comment-52 Raising rates is not something we want to do. WOW! takes many variables into consideration before any increase to our customer's is made. For example, the use of the Internet has increased over the last few years, with the popularity of online video and downloadable content. Also, with the amount of bandwidth consumed, combined with the ongoing improvements to our network, are also contributing factors. WOW! does everything it can to not pass these costs back to the consumer, but the reality is, operating expenditures do increase I hope you will understand that WOW! will always do its best to balance the needs of our customers as well as the costs of doing business. Raising rates is not something we want to do. WOW! takes many variables into consideration before any increase to our customer’s is made. For example, the use of the Internet has increased over the last few years, with the popularity of online video and downloadable content. Also, with the amount of bandwidth consumed, combined with the ongoing improvements to our network, are also contributing factors. WOW! does everything it can to not pass these costs back to the consumer, but the reality is, operating expenditures do increase
I hope you will understand that WOW! will always do its best to balance the needs of our customers as well as the costs of doing business.

]]> http://thewowbuzz.com/blog/customer-experience-support/supporting-wow-customers/comment-page-1#comment-51 rangyone Mon, 11 Jan 2010 18:37:41 +0000 http://wow-c.rd2inc.com/?p=118#comment-51 How can broadband go up $7 a month a 13% hike. Not very good customer service. How can broadband go up $7 a month a 13% hike. Not very good customer service.

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