The WOW! Buzz

In our ongoing series of “A Day in the Life”, I thought today’s article would be a good one based off you, our customer.  Now you may be saying, “How does he know what my day is like?”  Well, truthfully, I don’t.  But here at WOW!, we do know that most people’s days are busy between work and errands and home life of chores and cooking dinner and paying bills and then relaxing a bit to watch that comedy you recorded on your WOW! DVR before bedtime…. well, you get the idea!
Because everyone’s life is so busy, I want to make sure you are aware of the easy solutions and customer education tools at your access.

Channel lineups – It’s prime-time and you can’t remember what channel Food Network is on and you can’t find your WOW! channel lineup that was given to you at installation.  No problem!  We have our channel lineups for each of our areas online – just click here to be taken to our channel lineup page on our website.  From there, choose your region and you’re all set. You can even print out a copy to keep next to your remote control.

Frequently Asked Questions and Troubleshooting – You keep wondering “What happens if the power goes out – are the shows on my DVR gone?!”  To save you time and not have to place a call to us to find out, we have tons of FAQs on our website to help you with WOW! Internet, WOW! Cable and WOW! Phone.  We also have the top troubleshooting tips for your WOW! Internet, WOW! Cable and WOW! Phone service.  (And not to worry, if the power goes out, you will only miss the recordings that were scheduled to be recorded while the power was out. Your previously recorded shows will still be there!  But keep in mind that the Interactive Guide information will need some time to repopulate.)

WOW! Reference Guide -   When you are first installed with WOW!, our technician leaves behind a WOW! Reference Guide for you containing  information on how to use and troubleshoot WOW! services, information on Parental Controls,  use your DVR, how to use your WOW! email, how to use your WOW! Phone features and more.   If you can’t find your copy of your reference guide – no problem.  We have it all online for you. Just click here to be taken to our online reference guides.

WOW! Customer Home Page – It’s late at night and you finally have the kids to bed, the dishwasher has been loaded and started, the laundry’s in the dryer and the dog’s been taken for his walk.  Now you have some time to go through your home office chores.  But darn, you’re out of stamps and your WOW! bill is due soon and won’t make it in time.  What do to?  Easy solution.  Your WOW! Customer Home Page is your gateway to access the WOW! Online Account Manager. This is your one stop shop to help you manage your WOW! account including your WOW! A Friend referrals.    Online Account Manager lets you pay your bill online (no more stamps!), review billing statements, and if you are a WOW! Phone customer, you can also view your call detail records. And if your child has been constantly asking to set up an email address for them, this is the place to add additional email accounts as well as lets you change your user name and password.  From the WOW! Customer Home Page, just log in and then click on “Account Manager” link at the top of the page.  Not registered yet on the WOW! Customer Home Page?  No problem – registration takes just a few minutes.  To register, you will  need your 16 digit WOW! account number (located at the top of your WOW! statement) and the phone number associated with your account.

Call us! Of course, if you’d rather get information over the phone, we’re always here for you. Anytime day or night.  Weekends.  Holidays.   We offer 24/7 Customer Care Support at 1-866-496-9669 (that’s 1-866-4-WOW-NOW) .  Through our customer care line, we also offer some automated services so you can even pay your WOW! bill over the phone, check on an appointment, and order a pay-per-view event.

I hope these tools will help make your life easier and provided some additional knowledge for you on the tools we have to help you.

Thanks for reading and for being a WOW! customer.