The WOW! Buzz

Did you know that WOW! offers a 60 day Money Back Guarantee for new customers, or for existing customers upgrading to add a new primary service?  (A primary service means phone, internet, or cable.) 

Here’s how it works.  Try the services for 60 days, and if for any reason you’re not 100% satisfied, notify us and request your money back.  It’s that simple. So, maybe you’re thinking, “is it really that simple?”   I think it is.  But, there are a couple of process things, a few rules, that are frequently misunderstood so this is definately a good topic in need of a little more education.

WOW! will refund your money, not provide the services for free for the first 60 days.  Sometimes customers are a little surprised that, in order for us to honor the guarantee, the bill for services must be paid, and be paid on time.  Once we process the request, it takes 4-8 weeks to process the refund, after any outstanding equipment has been returned.   The offer excludes pay-per-view charges, installation charges, franchise fees, taxes, and other charges such as charges for international or long distance calls.  And, finally, the refund must be requested within 60 days of service. 

The Money Back Guarantee is simple and risk-free, so long as a couple of rules are followed.   Satisfaction is guaranteed!  G-u-a-r-a-n-t-e-e-d.  We think it’s a really nice offer, one we hope will WOW! you.