I can’t believe this year has come and gone so quickly. And with the year coming to an end, so will my blog posting for the “Customer Experience / Support” section of this site. The idea for the New Year will be to combine the “Customer Experience / Support” with the “Culture” and “Education” sections and create the new “Voices of WOW!” These new posting will be from the WOW! senior leadership team, giving you thier perspective and views of what is in the works for WOW!. We would love to hear from you and find out what topics you would like to ... » Read more
Is WOW! available for you?
The Check Serviceability department ensures every specific address request is measured by the probability that it can receive the products and services offered by WOW! Internet, Cable and Phone. In order for WOW! to determine if an addresses can be serviceable; location of our cable footprint must be known. The most common issue with address data entry is ensuring that every address submitted is clean and follows a DPV (deliver point verification) standard. This becomes magnified when entry of the data is spread over many departments and/or customer care representatives, and a large serviceable area. Bad addresses or non standard ... » Read more
It is Tough All Over
It is that time of the year again where, not only does the cost of living go up, the cost of doing business goes up as well. In order to support our customers and deliver the best customer experience possible, some customers are experiencing a rate adjustment this year. We do understand that these are difficult times and many people are just getting by. We all do our best to stick to a budget, especially this time of year. At the same time, our loyal customers must realize that in order to provide the incredible service, you have grown ... » Read more
Happy Thanksgiving!!
I wanted to give a little bit of my "Customer Experience" I have had with WOW!. I have always known that WOW! was a place that gave back to the community and back to their employees but a few special memories stick out for me. I remember a call that came in from a customer that had been late on the payments and having a very hard time getting by. They were just trying to make some arrangements to pay the bill. I do understand that cable TV is not a privilege and you can do without it, in most cases but ... » Read more
To Better Serve You…
Have you ever had a problem, with a certain company, and the employees always seem to pass you off to another department? How about calling into a call center and, after being on hold for a horrible amount of time, the answer you get is” I am going to have to transfer you to that department” just to be placed on hold again. Not sure if that is a tactic to discourage your complaint or could it be that the right hand doesn’t know what the left hand is doing? In order to give the WOW! customer’s the best possible experience ... » Read more
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