The WOW! Buzz » Education

Phishing Revisited

Barbara Kubereit — Fri, 10 Dec 2010 23:03:52 +0000

There’s been a renewed buzz around here lately about phishing so I thought I dig back into the archives for an article I published to educate our customer about this thing called phishing. Click here to check it out.

Bundle Up for a Great Price and Rate Guarantee

Barbara Kubereit — Fri, 03 Dec 2010 23:21:52 +0000

With 2011 on the horizon, I’m sure many people, just like me are reflecting on the past year and thinking about how to start out the new year saving money. One of the first places my head goes is to monthly expenses. As the end of 2010 draws near, now might be a good time to think about what phone, internet, and cable services you are buying and consider bundling up with WOW! for a better value with a price guarantee. If you currently subscribe to only a single product, the price is not guaranteed. But, if you add another service (phone, internet, or cable) you get a great price plus the added bonus of a rate guarantee through 2013. Yep, that’s right 2013. Keep in mind rate guarantees apply only to the core bundle, so things like al a carte premium channels or equipment may be subject to a price increase. Nevertheless, it’s still pays to bundle up so please call our Sales Department to talk about the great products and guaranteed prices we have to offer.

Give Thanks

Barbara Kubereit — Sun, 28 Nov 2010 00:19:12 +0000

In the spirit of the season, I wanted to use this space today to give thanks to you, our customers. We know there’s plenty of competition out there in the marketplace and you choose to stay with us year after year. Your loyal patrontage translates into stable jobs for hundreds of people at WOW! So, as we count our blessings this Thanksgiving, we count each and every one of you amongst them. Thank you for being a WOW! customer. Wishing you all the best this holiday season.

WOW! Channel Requests

Barbara Kubereit — Fri, 19 Nov 2010 22:27:29 +0000

I’ve written in the past about how we love feedback and love hearing what you think about the customer service experience you’ve had with our company. Did you know that we also love to hear from you about the channels you’d like to receive? Yes! We have a place where you can give us feedback about channels you’d like WOW! to offer. Click here to link to the online form to give us this feedback. We regularly receive numerous requests for adding specific channels and we do take this into consideration when making programming decisions. And although it doesn’t necessarily mean we’ll add it to our lineup, we will use your feedback to prioritize which networks we think would best meet the needs of our customer base. So, if there’s a channel or network you’re really wishing for, please let us know what it is. Sometimes wishes do come true!

Home Networking Revisited

Barbara Kubereit — Fri, 12 Nov 2010 13:00:28 +0000

Thought I’d go back into the archives for an “oldy but goody,” a blog article that I think was really good information that you might like seeing again, especially now that the holiday season is nearing. You might be thinking about upgrading your internet service and if you are, you’ll want to consider our home networking product. Click here for a refresher on all of the benefits of opting for our wireless router and networking service versus buying a router from a local electronics store and hooking it up yourself.

Residential Customers with Businesses

Barbara Kubereit — Fri, 05 Nov 2010 16:13:52 +0000

It’s not unusual to hear our residential customers talk with our reps about how much they rely on our services because they’re running a business from home. It’s usually during trouble scenarios, when customers are upset about a service problem , so we find that this is not the ideal time to talk about our business product offerings. So, I thought now, on The WOW! Buzz , would be the perfect time.

WOW! Business Solutions is the commercial arm of our business. This team of experts can develop a customized service plan to meet the unique needs of your business whether your own a large business, small business, or home-based business. In terms of post-sale service delivery, WOW Business Solutions also has a team of highly skilled, experienced field techicians and service support staff, to keep your business up and running smoothly. So, if your livelihood depends upon internet, cable, or phone, it may be worth your while to at least go check out the WOW! Business Solutions website, give them a call, and see what they can do to meet your business needs.

Daylight Savings Time Next Weekend

Barbara Kubereit — Fri, 29 Oct 2010 15:19:00 +0000

Spring forward. Fall back. I remember back in the day, daylight savings time meant an extra hour to party in the clubs. Now all I think about is getting that extra hour of sleep. Not sure what generation you happen to be in, but this is a reminder that it’s coming, not this weekend, but next. 2:00 A.M. on Sunday, November 7th, is the official time to reset your clocks, in most U.S. cities. Daylight savings time shouldn’t affect your WOW! Services in anyway. The time display on receivers and the program guide should automatically update at 2:00 A.M. local time. Occasionally the analog (non-digital) receivers’ time display doesn’t update automatically so all you need to do to fix this is pull the power cord and plug it back in. And, if you’re a night owl and happen to be waiting to watch something on TV at 2:00 A.M., it might be a bit confusing when the update occurs and the guide shows 1:00 A.M instead of 2:00 A.M. Usually though, daylight savings time comes off without a hitch around here, so enjoy the extra hour of sleep, or partying, or watching tv, whichever suits you best.

Politics on Demand

Barbara Kubereit — Fri, 22 Oct 2010 21:27:46 +0000

In case you haven’t gotten your fill of political voicemails and snailmail flyers and are looking for a bigger dose of politics, you’re in luck if you’re in our Illinois, Michigan, Cleveland, or Evansville markets. Tune to Channel 1 and click My Community>Politics On Demand or for Evansville, tune to Channel 701. This special free VOD content will feature several programs on the upcoming elections and will be available through November 2nd. Go check it out if you’re someone who just can’t get enough politics.

Troubleshooting Self Help

Barbara Kubereit — Fri, 15 Oct 2010 18:41:25 +0000

Many of you probably visit the WOW! Customer Home Page but may not have explored it thoroughly yet. If that’s true, then I want to call your attention to the right hand section of the site entitled WOW! Products & Services. When you click on it, it will take you to our WOWWAY site. Although this site is a place for the outside world (non-customers) to learn about WOW! products and services, it’s a also a place for you to get help if you want to do a little troubleshooting on your own. If you go there, you will find a drop down menu on the upper right hand corner that will let you select from a variety of topics like troubleshooting cable, internet, and phone. There’s step-by-step instructions to help with things like getting online, setting up an email account, setting up tv parental controls, and many others. So, if you are having a service problem and want to do a little “self-help” on your own, feel free to check out the site. As always, if you’re still having problems after your self-help exercise, feel free to give us a call and we’d be happy to help.

Local Office Services

Barbara Kubereit — Fri, 08 Oct 2010 19:31:29 +0000

Did you know that WOW! has local offices to serve you? WOW! can take care of all your service needs over the phone, but there occasionally may be times when you’ll want to visit a local office. If you need to make payment and want to do it in person or if you placed an order for a digital receiver and are in a rush to get it, going to a local service office is an option. Here are some of the things you can do at a local office.

Make payments
Order services
Pick up a receiver or drop off equipment.
Get channel line ups and reference guides.
Exchange remote controls.

WOW!’s local offices operate Monday through Friday during normal business hours, but you can drop off equipment anytime in the designated drop-off box. Some offices have drop centers for payments as well. If you need the services of a local office, just give us a call and ask us about it. We’ll give you the addresses and directions and you can see if one is conveniently located near your. Or, click here to view them.