It's not unusual to hear our residential customers talk with our reps about how much they rely on our services because they're running a business from home. It's usually during trouble scenarios, when customers are upset about a service problem , so we find that this is not the ideal time to talk about our business product offerings. So, I thought now, on The WOW! Buzz , would be the perfect time. WOW! Business Solutions is the commercial arm of our business. This team of experts can develop a customized service plan to meet the unique needs of your business whether your own a large business, small ... » Read more
Daylight Savings Time Next Weekend
Spring forward. Fall back. I remember back in the day, daylight savings time meant an extra hour to party in the clubs. Now all I think about is getting that extra hour of sleep. Not sure what generation you happen to be in, but this is a reminder that it's coming, not this weekend, but next. 2:00 A.M. on Sunday, November 7th, is the official time to reset your clocks, in most U.S. cities. Daylight savings time shouldn't affect your WOW! Services in anyway. The time display on receivers and the program guide should automatically update at 2:00 A.M. local time. Occasionally the analog ... » Read more
Politics on Demand
In case you haven't gotten your fill of political voicemails and snailmail flyers and are looking for a bigger dose of politics, you're in luck if you're in our Illinois, Michigan, Cleveland, or Evansville markets. Tune to Channel 1 and click My Community>Politics On Demand or for Evansville, tune to Channel 701. This special free VOD content will feature several programs on the upcoming elections and will be available through November 2nd. Go check it out if you're someone who just can't get enough politics.
Troubleshooting Self Help
Many of you probably visit the WOW! Customer Home Page but may not have explored it thoroughly yet. If that's true, then I want to call your attention to the right hand section of the site entitled WOW! Products & Services. When you click on it, it will take you to our WOWWAY site. Although this site is a place for the outside world (non-customers) to learn about WOW! products and services, it's a also a place for you to get help if you want to do a little troubleshooting on your own. If you go there, you will find a drop down ... » Read more
Local Office Services
Did you know that WOW! has local offices to serve you? WOW! can take care of all your service needs over the phone, but there occasionally may be times when you'll want to visit a local office. If you need to make payment and want to do it in person or if you placed an order for a digital receiver and are in a rush to get it, going to a local service office is an option. Here are some of the things you can do at a local office.
- Make payments
- Order services
- Pick up a receiver or drop off equipment.
- Get channel line ups and reference guides.
- Exchange
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