The WOW! Buzz

I think Neil Sedaka said it best when he sang “Breaking up is Hard to Do”… well the more I think about it maybe Boyz II Men stated it better when they sang “It’s so Hard to say Goodbye to Yesterday”.  When I volunteered to write my review of WOW!’s new Ultra TV, I thought I would write a review, the more I think about it, I feel like I am writing an obituary instead. Full disclosure, I am a TiVo man, a “Fanboy” if you will.  I have purchased almost 10 TiVo units in the last 10 years.  I have ... » Read more

My name is Mary Gonka and it has been my privilege to work for WOW! for the past 10 years. My primary responsibility is to oversee our Network Operations Center (NOC) which is located in Naperville Illinois. The NOC’s overall goal is to monitor and identify potential as well as actual problems and quickly escalate to our internal teams so we can ensure the impact to our customers is as minimal as it can be. We are staffed 24x7, 365 days a year by a team of dedicated and passionate NOC employees who recognize the importance of understanding our network and ... » Read more

Stop for a moment and think about the mindset of an individual who is having “fun” while working.  This person is probably smiling, might have a light-hearted tone to their voice, and is probably laughing, at least occasionally.  Laughing itself is considered a mechanism to create emotional balance.   Laughter has been linked to healthy functioning blood vessels, reducing stress hormones, and releasing endorphins that can actually impact physical pain.   It stands to reason that an employee who enjoys working, and even has fun at work, will translate this into a positive interaction for the customer.  At WOW!, we believe that ... » Read more

Many people, when they hear the name WOW!,  think of our award winning residential Internet, Cable and Phone service that has been widely recognized by JD Power and Associates, Consumer Reports and others.  What they may not know is that WOW! Business Solutions, our division that specializes in “business to business” communication services, is building quite a reputation of its own.  WOW Business Solutions provides telephone, high speed Internet and cable TV solutions to small, medium, large and Enterprise businesses and is the fastest growing part of our company. Why are business customers rapidly choosing WOW! as their provider of choice?  ... » Read more

For the better part of this year you’ve heard from our Technology Editor and VP of Engineering, Steve Stanfill, regarding our work to transition from analog to digital video in all of our markets.  I’m happy to report the work has concluded and our cable channels are all being delivered digitally.  And the much more exciting news, because of this work we have also added between 30 and 40 new HD channels in each region this year. That means we now have over 90 HD channels, and hundreds of hours in HD OnDemand available for your HD viewing enjoyment.  The ... » Read more