Posts Tagged ‘Community’

Driving Miss Daisy

Those were the days.  A classic motion picture around a relationship, a car, and an open road reminds us of the love affair America has had with the automobile for over 100 years.

Being a closet “car guy”, I’m struck by the influence of technology on our modern experience with cars, roads, and other drivers.

The Good:

Computerized Engine Control Systems–this one is the biggie.  Most people do not realize the increased reliability, enhanced power, enhanced fuel economy, and reduce service costs that modern engine control systems foster.  Engine performance and efficiency just 30 years ago seems Neanderthal by comparison, even though the fundamental physics of the internal combustion engine has not changed.  By monitoring all aspects of the combustion process and fine tuning such things as airflow, spark timing, pressure and duration of fuel injection, transmission ratios, etc., a modern powerplant can be up to three times as efficient and still put out 40% more horsepower than similar engineering efforts of the recent past.   A strong evolutionary technology indeed.

Anti-lock brakes– A boon to stability and control to all but the most skilled drivers.  By preventing a car from going into a brake induced skid, it enhances the driver directional control in a panic situation.  Skilled drivers have always been able to reach a modicum of this ideal by keeping a cool head and not locking up the brakes, but for most, when the chips were down, so was the brake pedal, with the attendant loss of directional control.  One point for technology.

Automatic climate control–love to set it once and let the system figure out what it’s doing outside.  Most modern systems also use computer logic to increase the efficiency of the compressor circuit, reducing engine load and increasing gas mileage.  With some notable exceptions, navigation systems have also been a help to those chronically lost in the concrete jungle.

Maybe:

Stability Control Systems–These computerized systems prevent wheelspin during acceleration or on slick surfaces,  and can provide an extra measure of safety for inexperienced drivers or for all drivers in unusual weather conditions.  A good thing, right?  Sometimes.  But not always.  Skilled drivers typically use the “torque steer” available with mild wheelspin, particularly in rear-wheel drive automobiles, to ultimately control the direction the driver wants to go.  SCS systems, if they’re too overzealous, not only protect from unintended wheel spin, but also from intended torque steer associated with the physics of high performance driving.  If your ride has SCS, hopefully it has a “defeat” switch as well.

DVD/Blu-Ray entertainment systems–I’ve got real mixed feelings about this one.  Having raised five children, there were points in long auto trips where I’d have given most anything for a system like this.  In fact, I’ll admit to rigging up a portable VCR and 5 inch color set for the occasional trips over the river and through the woods to Grandma’s house when my children were younger.  It gave mom and dad intermittent periods of peace and quiet on those long journeys.  But I wonder if the ubiquity of these systems now in “family haulers” aren’t cheating our children of the essence of the road experience, and isolating them from the beauties of the natural world around them, not to mention opportunities for meaningful dialogue with siblings and parents.  Some of my choicest conversations with my children happened in an automobile.  So, while media systems have their place in family vans, using them as strong and perpetual “kiddie tranquilizer” is not a good thing.

The Bad and the Ugly:

Smart Phones–I wish I could tell you how many times in the last month I’ve observed near accidents because of inattentive, unengaged drivers.  Usually, the distraction is someone trying to dial a number, someone already on the phone, or someone attempting to text while driving.  This particular type of technology does not play well with driving.  Most people do not realize the sheer physics of piloting a vehicle weighing 1.5 to 2.5 tons hurling through space at 50-70 miles per hour.  If they did, they would put their cell phones away, not only for their sake but for the sake of everyone else on the road.  As I’ve observed drivers in my area over the last several years, this is becoming a real problem, and we are all paying the price.  Miss Daisy would not be pleased.

Until next time….

Giving Back To Others

There is a show on ABC, not sure if you’ve heard of it, called Secret Millionaire.  I love reality TV but this show based upon the commercials didn’t exactly catch my attention.  Although I am all about supporting charities  through giving time or money, the commercials leading up to the show weren’t exactly drawing me in or getting me to add yet another show to my DVR record list.  But my insistent husband asked me to record it and I said okay.  Well,  he was right to add it to our list of shows to watch.

The premise of Secret Millionaire is to place, obviously a millionaire, in a community that is stricken either by poverty, violence or both.  They are given an opportunity to meet community members who are helping to turn the tide.  Both of the episodes that I have watched thus far have had me close to tears.  The generosity of the millionaires is second to none and those organizations that are trying to make a change, I salute them.  With so many different charitable organizations vying for donations, to find these rare gems in these communities was amazing.  To see how humble they were and giving because it was for a greater cause just makes you want to get out there and do the same.

Here at WOW! one of our core values is Servanthood.  This year we are encouraging our employees to give back to the communities we serve through our new program called WIN (WOW! in the Neighborhood).  I am sure you’ll hear more about this program in a blog post in our Voices of WOW! section.  I just wanted to share with all of you that we truly believe that giving back is part of our culture.  Through food drives, raising money for causes close to our hearts or giving time to an organization, we believe that giving back is just another extension of who we are here at WOW!

I would love to hear from you on which community organizations are making a difference in your neighborhood.

Happy New Year!

Fellow Entertainment blog readers, Happy New Year!  This past year has been a blast for me – having the opportunity to share my love and perspective on all things entertainment.  2011 is looking to shape up to be just as fun and exciting as last year.  Be on the lookout for upcoming blog articles about new shows, award shows, video games and much more.

I would love to hear about what you would like to see us talk about this year.  So, don’t be shy, comment away!

Now It’s Time to Say Goodbye…..

I can’t believe this year has come and gone so quickly. And with the year coming to an end, so will my blog posting for the “Customer Experience / Support” section of this site.

The  idea for the New Year will be to combine the “Customer Experience / Support” with the “Culture” and “Education” sections and create the new “Voices of WOW!”  These new posting will be from the WOW! senior leadership team, giving you thier perspective and views of what is in the works for WOW!.  We would love to hear from you and find out what topics you would like to talk about as well.

Thank you to all that have contributed to the articles and to those of you that have responded!! I have had great time writing these articles and responded to our customers.

Have a very Happy and Safe Holiday Season!!!

Sincerely,

William Wright
CEO Customer Advocate
WOW! Internet, Cable and Phone

Is WOW! available for you?

The Check Serviceability department ensures every specific address request is measured by the probability that it can receive the products and services offered by WOW! Internet, Cable and Phone. In order for WOW! to determine if an addresses can be serviceable; location of our cable footprint must be known. The most common issue with address data entry is ensuring that every address submitted is clean and follows a DPV (deliver point verification) standard. This becomes magnified when entry of the data is spread over many departments and/or customer care representatives, and a large serviceable area. Bad addresses or non standard data entry can derail the serviceability process and can cause serviceability components (like Geographical Information Systems mapping or DPV systems) to fail. Currently today WOW! has implemented address verification tools to help review the address submittals for data accuracy.
To conclude; the aim for checking serviceability is to instantaneously determine the likelihood that a submitted address is WOW! serviceable. This determination will have the company save money and resources, allowing WOW! to shorten the duration between service requests and the point of install.