There’s no official entertainment post today. I hope you are enjoying your Memorial Day with family and friends. But, let’s not forget the reason for today and that is to celebrate those who have served and currently serve here and abroad protecting our freedom. Thank you!
Giving Back To Others
There is a show on ABC, not sure if you’ve heard of it, called Secret Millionaire. I love reality TV but this show based upon the commercials didn’t exactly catch my attention. Although I am all about supporting charities through giving time or money, the commercials leading up to the show weren’t exactly drawing me in or getting me to add yet another show to my DVR record list. But my insistent husband asked me to record it and I said okay. Well, he was right to add it to our list of shows to watch.
The premise of Secret Millionaire is to place, obviously a millionaire, in a community that is stricken either by poverty, violence or both. They are given an opportunity to meet community members who are helping to turn the tide. Both of the episodes that I have watched thus far have had me close to tears. The generosity of the millionaires is second to none and those organizations that are trying to make a change, I salute them. With so many different charitable organizations vying for donations, to find these rare gems in these communities was amazing. To see how humble they were and giving because it was for a greater cause just makes you want to get out there and do the same.
Here at WOW! one of our core values is Servanthood. This year we are encouraging our employees to give back to the communities we serve through our new program called WIN (WOW! in the Neighborhood). I am sure you’ll hear more about this program in a blog post in our Voices of WOW! section. I just wanted to share with all of you that we truly believe that giving back is part of our culture. Through food drives, raising money for causes close to our hearts or giving time to an organization, we believe that giving back is just another extension of who we are here at WOW!
I would love to hear from you on which community organizations are making a difference in your neighborhood.
Happy New Year!
Fellow Entertainment blog readers, Happy New Year! This past year has been a blast for me – having the opportunity to share my love and perspective on all things entertainment. 2011 is looking to shape up to be just as fun and exciting as last year. Be on the lookout for upcoming blog articles about new shows, award shows, video games and much more.
I would love to hear about what you would like to see us talk about this year. So, don’t be shy, comment away!
Now It’s Time to Say Goodbye…..
I can’t believe this year has come and gone so quickly. And with the year coming to an end, so will my blog posting for the “Customer Experience / Support” section of this site.
The idea for the New Year will be to combine the “Customer Experience / Support” with the “Culture” and “Education” sections and create the new “Voices of WOW!” These new posting will be from the WOW! senior leadership team, giving you thier perspective and views of what is in the works for WOW!. We would love to hear from you and find out what topics you would like to talk about as well.
Thank you to all that have contributed to the articles and to those of you that have responded!! I have had great time writing these articles and responded to our customers.
Have a very Happy and Safe Holiday Season!!!
Sincerely,
William Wright
CEO Customer Advocate
WOW! Internet, Cable and Phone
It’s All About Those Core Values
… and Why They Translate into the ‘How’ of WOW!
We talk all the time at WOW! about the fact that it’s not what we do, but how we do it. How we do it differently from our competitors is a result of the engagement and commitment of our frontline employees… to create a better experience for our customers. Why do they do it? Because it makes them feel good, feel proud and… well because it’s fun.
It’s hard to believe I’ve been contributing to this blog for a whole year – yes, time flies as you get older (groan), but more importantly time flies when you’re having fun. I guess that’s the last message I’d like to communicate in this space called ‘Culture’ on our blog. At WOW!, having fun at work is something we’ve come to expect and I believe it translates to how.
In a work environment that is focused on Serving Others, where Respect, Accountability and Integrity rule the day… week… month… year, a natural byproduct is this: People are happy to come to work. There’s no worry about back-stabbing, sabotaging, blame-laying or spotlight stealing. Our core values don’t permit these things.
When people are happy to come to work, there is a whole different kind of energy that pervades the workplace, for example:
- Particularly hard jobs become team challenges
- Unexpected ‘priority projects’ become volunteer opportunities
- Extra efforts are appreciated and recognized on the spot and…
- When there’s a reason to celebrate, congratulate or even reach out to the community, participation is whole-hearted and heartfelt.
So here’s my logic:
1. Core Values make you feel good at work.
2. Feeling good creates fun.
3. Fun Drives The How.
I have to admit I wasn’t quite sure what I wanted to write about in this last ‘culture column’ and I also have to admit that I left it to the last minute. It’s due to be posted today – 12/14/10. So now I need to get this up on the blog and then get back to having fun… oops – I mean get back to work… at WOW!.
Best Wishes for a Happy and Personally Rewarding New Year!
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