It’s not unusual to hear our residential customers talk with our reps about how much they rely on our services because they’re running a business from home. It’s usually during trouble scenarios, when customers are upset about a service problem , so we find that this is not the ideal time to talk about our business product offerings. So, I thought now, on The WOW! Buzz , would be the perfect time.
WOW! Business Solutions is the commercial arm of our business. This team of experts can develop a customized service plan to meet the unique needs of your business whether your own a large business, small business, or home-based business. In terms of post-sale service delivery, WOW Business Solutions also has a team of highly skilled, experienced field techicians and service support staff, to keep your business up and running smoothly. So, if your livelihood depends upon internet, cable, or phone, it may be worth your while to at least go check out the WOW! Business Solutions website, give them a call, and see what they can do to meet your business needs.
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Spring forward. Fall back. I remember back in the day, daylight savings time meant an extra hour to party in the clubs. Now all I think about is getting that extra hour of sleep. Not sure what generation you happen to be in, but this is a reminder that it’s coming, not this weekend, but next. 2:00 A.M. on Sunday, November 7th, is the official time to reset your clocks, in most U.S. cities. Daylight savings time shouldn’t affect your WOW! Services in anyway. The time display on receivers and the program guide should automatically update at 2:00 A.M. local time. Occasionally the analog (non-digital) receivers’ time display doesn’t update automatically so all you need to do to fix this is pull the power cord and plug it back in. And, if you’re a night owl and happen to be waiting to watch something on TV at 2:00 A.M., it might be a bit confusing when the update occurs and the guide shows 1:00 A.M instead of 2:00 A.M. Usually though, daylight savings time comes off without a hitch around here, so enjoy the extra hour of sleep, or partying, or watching tv, whichever suits you best.
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Many of you probably visit the WOW! Customer Home Page but may not have explored it thoroughly yet. If that’s true, then I want to call your attention to the right hand section of the site entitled WOW! Products & Services. When you click on it, it will take you to our WOWWAY site. Although this site is a place for the outside world (non-customers) to learn about WOW! products and services, it’s a also a place for you to get help if you want to do a little troubleshooting on your own. If you go there, you will find a drop down menu on the upper right hand corner that will let you select from a variety of topics like troubleshooting cable, internet, and phone. There’s step-by-step instructions to help with things like getting online, setting up an email account, setting up tv parental controls, and many others. So, if you are having a service problem and want to do a little “self-help” on your own, feel free to check out the site. As always, if you’re still having problems after your self-help exercise, feel free to give us a call and we’d be happy to help.
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