Posts Tagged ‘Parental Control’

A Day in the Life of a WOW! Customer

In: Education

By: Steve Zeiden on May 13, 2010 at 4:00 am

In our ongoing series of “A Day in the Life”, I thought today’s article would be a good one based off you, our customer.  Now you may be saying, “How does he know what my day is like?”  Well, truthfully, I don’t.  But here at WOW!, we do know that most people’s days are busy between work and errands and home life of chores and cooking dinner and paying bills and then relaxing a bit to watch that comedy you recorded on your WOW! DVR before bedtime…. well, you get the idea!
Because everyone’s life is so busy, I want to make sure you are aware of the easy solutions and customer education tools at your access.

Channel lineups – It’s prime-time and you can’t remember what channel Food Network is on and you can’t find your WOW! channel lineup that was given to you at installation.  No problem!  We have our channel lineups for each of our areas online – just click here to be taken to our channel lineup page on our website.  From there, choose your region and you’re all set. You can even print out a copy to keep next to your remote control.

Frequently Asked Questions and Troubleshooting – You keep wondering “What happens if the power goes out – are the shows on my DVR gone?!”  To save you time and not have to place a call to us to find out, we have tons of FAQs on our website to help you with WOW! Internet, WOW! Cable and WOW! Phone.  We also have the top troubleshooting tips for your WOW! Internet, WOW! Cable and WOW! Phone service.  (And not to worry, if the power goes out, you will only miss the recordings that were scheduled to be recorded while the power was out. Your previously recorded shows will still be there!  But keep in mind that the Interactive Guide information will need some time to repopulate.)

WOW! Reference Guide -   When you are first installed with WOW!, our technician leaves behind a WOW! Reference Guide for you containing  information on how to use and troubleshoot WOW! services, information on Parental Controls,  use your DVR, how to use your WOW! email, how to use your WOW! Phone features and more.   If you can’t find your copy of your reference guide – no problem.  We have it all online for you. Just click here to be taken to our online reference guides.

WOW! Customer Home Page – It’s late at night and you finally have the kids to bed, the dishwasher has been loaded and started, the laundry’s in the dryer and the dog’s been taken for his walk.  Now you have some time to go through your home office chores.  But darn, you’re out of stamps and your WOW! bill is due soon and won’t make it in time.  What do to?  Easy solution.  Your WOW! Customer Home Page is your gateway to access the WOW! Online Account Manager. This is your one stop shop to help you manage your WOW! account including your WOW! A Friend referrals.    Online Account Manager lets you pay your bill online (no more stamps!), review billing statements, and if you are a WOW! Phone customer, you can also view your call detail records. And if your child has been constantly asking to set up an email address for them, this is the place to add additional email accounts as well as lets you change your user name and password.  From the WOW! Customer Home Page, just log in and then click on “Account Manager” link at the top of the page.  Not registered yet on the WOW! Customer Home Page?  No problem – registration takes just a few minutes.  To register, you will  need your 16 digit WOW! account number (located at the top of your WOW! statement) and the phone number associated with your account.

Call us! Of course, if you’d rather get information over the phone, we’re always here for you. Anytime day or night.  Weekends.  Holidays.   We offer 24/7 Customer Care Support at 1-866-496-9669 (that’s 1-866-4-WOW-NOW) .  Through our customer care line, we also offer some automated services so you can even pay your WOW! bill over the phone, check on an appointment, and order a pay-per-view event.

I hope these tools will help make your life easier and provided some additional knowledge for you on the tools we have to help you.

Thanks for reading and for being a WOW! customer.

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Keeping Children Safe on the Internet

In: Education

By: Ray Rouleau on Feb 26, 2010 at 7:00 am

The internet can be a valuable educational tool as well as provide hours of entertainment. Children can use the Internet for homework assistance or to research topics of interest. Unfortunately, the Internet can also be a dangerous place for children. It is up to parents to educate themselves and their children about the Internet and its potential dangers.

Benefits of the Internet

The Internet offers the following benefits:

  • Contains many good sources of educational information
  • Provides up-to-date news articles from around the globe
  • Allows access to entertaining and educational games
  • Enables communication with friends and relatives through chat and email

Dangers of the Internet

Parents need to be aware of the following potential Internet dangers:

  • Credibility. There are no restrictions to what someone can post on a web site. Therefore, not all internet sites are credible or contain accurate information. When using the Internet for homework assistance, be sure to teach your children to verify information using multiple sources.
  • Online stalkers or predators. Unfortunately, there are individuals who use the Internet in a malicious way, or as a way to harass others. Some users will pose as children in order to gain the trust of younger users.
  • Unsolicited email or “spam.”  These messages usually come from unknown senders and may contain inappropriate content or images or may try to solicit money or other personal information.
  • Questionable content. It is very easy to access sites that contain sexually explicit, violent or other inappropriate materials. Even a simple online search can turn up a number of these sites.
  • Easy access to online shopping. The Internet makes it easy to browse through auction or retail sites. With a credit card number, users can purchase goods and services with just the click of the mouse.
  • Viruses. Some Internet sites can cause viruses to be downloaded to your computer, resulting in the lost information and other damage.

General Internet Safety Tips

If your children will be using the computer and the Internet, keep the following safety tips in mind:

  • Learn about the Internet and be aware of both its benefits and risks. Talk to your children about the risks so that they can also be more informed users.
  • Stay involved and informed about your child’s Internet use. There are programs that you can install that can monitor computer activity or block access to certain Internet sites. You can also stay on top of computer use by placing the computer in a common area in your home.
  • Set rules for Internet use. These rules may include limiting you children to certain Internet sites, restricting the use of chat rooms, setting aside certain times of the day for computer use and limiting the number of hours that can be spent online. 
  • Keep all email accounts in your name and make sure that you have access to all accounts. Sharing an email account among family members can be a good solution an can allow everyone to keep in touch with other relatives.
  • Talk with your children about the dangers of chatting and email. Insist that you children never give out personal information or schedule a face-to-face meeting with anyone they met online. 
  • Establish rules for online shopping and purchases.
  • Teach your children how to exit uncomfortable situations if you allow them to use chat rooms. Also teach them to inform you about any questionable email that they receive.

© ComPsych® Corporation. All Rights reserved. This information is for educational purposes only.

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