With 2011 on the horizon, I’m sure many people, just like me are reflecting on the past year and thinking about how to start out the new year saving money. One of the first places my head goes is to monthly expenses. As the end of 2010 draws near, now might be a good time to think about what phone, internet, and cable services you are buying and consider bundling up with WOW! for a better value with a price guarantee. If you currently subscribe to only a single product, the price is not guaranteed. But, if you add another service (phone, internet, or cable) you get a great price plus the added bonus of a rate guarantee through 2013. Yep, that’s right 2013. Keep in mind rate guarantees apply only to the core bundle, so things like al a carte premium channels or equipment may be subject to a price increase. Nevertheless, it’s still pays to bundle up so please call our Sales Department to talk about the great products and guaranteed prices we have to offer.
Money Back Guarantee
Did you know that WOW! offers a 60 day Money Back Guarantee for new customers, or for existing customers upgrading to add a new primary service? (A primary service means phone, internet, or cable.)
Here’s how it works. Try the services for 60 days, and if for any reason you’re not 100% satisfied, notify us and request your money back. It’s that simple. So, maybe you’re thinking, “is it really that simple?” I think it is. But, there are a couple of process things, a few rules, that are frequently misunderstood so this is definately a good topic in need of a little more education.
WOW! will refund your money, not provide the services for free for the first 60 days. Sometimes customers are a little surprised that, in order for us to honor the guarantee, the bill for services must be paid, and be paid on time. Once we process the request, it takes 4-8 weeks to process the refund, after any outstanding equipment has been returned. The offer excludes pay-per-view charges, installation charges, franchise fees, taxes, and other charges such as charges for international or long distance calls. And, finally, the refund must be requested within 60 days of service.
The Money Back Guarantee is simple and risk-free, so long as a couple of rules are followed. Satisfaction is guaranteed! G-u-a-r-a-n-t-e-e-d. We think it’s a really nice offer, one we hope will WOW! you.
WOW! Sales Process
At WOW!, our sales process is much different than that of most cable companies. Our goal is not to get the consumer into the biggest package available but to help consumers find the bundled package that best meets their needs.
The first step to our sales process is to check our availability in the area where the requested service is to be installed. This is essential since cable lines are not ever-reaching and our lines will need to be in close proximity in order to provide the best possible service.
Once we have verified serviceability, our second step is to determine whether the consumer needs cable, Internet, phone or any combination of the three. At WOW!, we understand that the needs of our customers can vary; not everyone is going to need the same bundled package.
Once a need has been determined, our sales agents will go over the standard rates and everything that is included in the package. Many times our customers are WOW!ed by the many combinations of bundled services WOW! offers as well as the amazing price points.
Since there are many combinations available, our sales representatives will also make it a point to ask a lot of questions about your needs. The sales staff will do their very best to ensure that the package is exactly what you are looking for so you are not paying for services you don’t need; that’s the WOW! way!
If you are interested in WOW! services, please contact us at: 1-866-496-9669 ( 1-866-4WOW NOW )
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