The Check Serviceability department ensures every specific address request is measured by the probability that it can receive the products and services offered by WOW! Internet, Cable and Phone. In order for WOW! to determine if an addresses can be serviceable; location of our cable footprint must be known. The most common issue with address data entry is ensuring that every address submitted is clean and follows a DPV (deliver point verification) standard. This becomes magnified when entry of the data is spread over many departments and/or customer care representatives, and a large serviceable area. Bad addresses or non standard data entry can derail the serviceability process and can cause serviceability components (like Geographical Information Systems mapping or DPV systems) to fail. Currently today WOW! has implemented address verification tools to help review the address submittals for data accuracy.
To conclude; the aim for checking serviceability is to instantaneously determine the likelihood that a submitted address is WOW! serviceable. This determination will have the company save money and resources, allowing WOW! to shorten the duration between service requests and the point of install.
Is WOW! available for you?
Happy Thanksgiving!!
I wanted to give a little bit of my “Customer Experience” I have had with WOW!.
I have always known that WOW! was a place that gave back to the community and back to their employees but a few special memories stick out for me.
I remember a call that came in from a customer that had been late on the payments and having a very hard time getting by. They were just trying to make some arrangements to pay the bill. I do understand that cable TV is not a privilege and you can do without it, in most cases but to some it is the only contact with the outside that they get. I remember hearing that for the holidays, all the person really wanted was new towels for the bathroom. That’s it!! That is all the person wanted was her bathroom to look nice with new towels in it. That really put things into perspective. And guess what happened? Those towels, she had been wantin,g showed up at the home and you will never guess where they came from. What a company!!!!!
This Thanksgiving, WOW! was able to give 20+ families Thanksgiving dinner that they wouldn’t have been able to afford on their own. An Angel Tree has been set up in the lobby of the Call Center with the Holliday wishes of children. We can’t seem to keep the requests on the tree because the employees are buying and wrapping gifts for these children.
This is just part of what I am thankful for. Being a part of a team that when the going got tough, they got tougher. Always giving and never asking anything in return.
It’s that time of year when you are supposed to look back and think of the things you are most thankful for. Why does it have to be only once a year? Why can’t we all take the time, everyday, to look at the things, and people, that we should be thankful for?
There are many things in life I am thankful for and I appreciate them all !!
Every day, I am thankful that I got out of bed on my own. What are you thankful for?
Serving Others – the WOW! Way
WOW! teamed up with the Suite Dreams Project to raise money for a very special family. The Suite Dreams Project is a charitable organization whose mission is to bring comfort and joy to children affected by serious medical conditions by creating healing environments in their homes and in our communities that improve their quality of life and prospects of recovery.
The wonderful staff at Suite Dreams introduced us to the Zentz family and their adopted 7 year old son, Ben. When Ben was just six weeks old, he was believed to have been violently shaken by a family member which caused severe brain injury. Ben has had numerous surgeries, several strokes and is now legally blind and unable to walk or talk.
Last Sunday, WOW! held a bowl-a-thon fundraiser in honor of Ben and the Zentz family. Over one hundred employees and their guests attended the event! The Zentz family was also in attendance and spent most of the afternoon thanking WOW employees for their support. Funds were raised through bowling games, raffles, a silent auction and general donations. In total, $13,887 has been raised so far!
Normally with a bowling fundraiser, funds are raised by charging an admission price to the event. We did not feel it was necessary to charge an admission price because we knew our employees would get behind the cause and individually reach out to family and friends to raise money. Indeed they did! Employee fundraising and donations alone generated over $7,000 – half of our overall money raised.
The proceeds from the fundraiser will go towards creating Ben’s healing environment. Ben’s greatest need is a special bed to keep him enclosed and safe at night. He also needs physical therapy equipment in his home to keep him active and constantly learning.
Several WOW! employees volunteered their own time to design and create the bedroom with the help of a Suite Dreams designer. Planning for the bedroom will begin in the next week or two and we hope to have the bedroom finished by Christmas.
Ready to bowl!
Competitive team
Selling LOTS of raffle tickets! WT Young, committee member on left helps Shirley Roseman
The rest of the WOW! fundraising committee
A happy raffle prize winner!
Maintenance, Did you know….?
The majority of scheduled maintenance work is performed between 1am and 5am local time. This timeframe is used because it impacts the least amount of customers that have WOW! service. Preventive maintenanace work is also performed at night Monday through Thursday. This time is used due to the low usage of Internet and Voice. Video has low usage during these hours but our VideoOnDemand product tends to have a higher usage. Because of this, we schedule maintenance for VideoOnDemand at 5am local time. Whenever maintenance is performed that will affect a large group of customers or a community for more the 15 minutes, we will deliver bulletins to the affected WOW! customers via computers within 48 hours of the scheduled work. We will also post this information on the Network Status page of the Customer Portal.
Local Office Services
Did you know that WOW! has local offices to serve you? WOW! can take care of all your service needs over the phone, but there occasionally may be times when you’ll want to visit a local office. If you need to make payment and want to do it in person or if you placed an order for a digital receiver and are in a rush to get it, going to a local service office is an option. Here are some of the things you can do at a local office.
- Make payments
- Order services
- Pick up a receiver or drop off equipment.
- Get channel line ups and reference guides.
- Exchange remote controls.
WOW!’s local offices operate Monday through Friday during normal business hours, but you can drop off equipment anytime in the designated drop-off box. Some offices have drop centers for payments as well. If you need the services of a local office, just give us a call and ask us about it. We’ll give you the addresses and directions and you can see if one is conveniently located near your. Or, click here to view them.
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