After watching this video, you can read and submit your WOW! Moment by clicking here.
Saying ‘Thanks!’ the WOW! Way
Recently, I was struck anew with appreciation for being in a Human Resources position at a company like WOW!. Why? Because I was asked to review a tri-fold recruiting brochure being developed in one of our field locations and in it, there are several quotes from WOW! employees. This is what they said:
“I have worked for WOW! for five years and I can truly say WOW! is part of my family. If you ever wanted to work for a company that cares and supports their employees and helps them strive for ‘gold’ in their career, then this is the company for you. I cannot imagine working anywhere else”
“It only gets better and better and you WILL have a WOW! Moment while you are here… it’s just a matter of time!”
“Working for WOW! has been one of the best experiences of my life. Since working here I have gained a level of self-respect that will never go away, and I have the courage to step out and do things I never would have imagined possible.”
Can you imagine working for a company where the culture and atmosphere inspire employees to say things like that?! At WOW!, it’s all in a day’s work, and it all boils down to our focus on Servanthood. Everyone at WOW! learns (and eventually believes in their own heart) that it is an honor to serve others. When you are in a Human Resources department, whose primary function is to serve others, it is extraordinarily rewarding to have other managers, department heads and yes, even the executives of the company have the same mindset… the honor of serving others.
Servanthood is a self-fulfilling practice. When you ‘do’ for others, I guarantee there will be a time, maybe when you least expect it, that others will ‘do’ for you. As we approach our national day of giving thanks, I would like to express my own gratitude for being part of this unique company and send out my own Thanksgiving wish:
May everyone who reads this either give or receive a WOW! Moment today. Happy Thanksgiving!
Multitasking Humans vs. Multitasking Devices
Multitasking Devices = a good thing
Multitasking Humans = downright scary
My morning commute is not typically very nerve wracking. Evansville doesn’t have the traffic problems of Boston, South Florida, or Salt Lake City. There are generally enough roads for the traffic load. Over the past couple of years or so, though, the ratio of inattentive drivers to attentive drivers has definitely increased. And the number of “fender bender” accidents has also significantly increased. And most of it is due to “phoning” or “texting” on the road.
I have to admit, I don’t understand the mentality associated with multitasking when the primary task is very important. Some of you know from previous blogs that I drive a Subaru STI as a daily driver. It is a very “engaging” car–you don’t really have the option of doing other tasks while driving. It is designed to respond to precise inputs, and if you are sloppy or inattentive, there will be hell to pay–or at least a significant fine. But even when in my garden variety Honda Accord, I wouldn’t dream of trying to text a message to someone while in motion. No matter how smart/capable you think you are, study after study suggests in a remarkably consistent fashion that these activities while driving are hazardous to you, your property, and others around you. And while a number of states have prohibited cell phone use/pda use while driving, legislation really shouldn’t be required for something so “common sense” basic. Contrast this common sense with a product in SkyMall that holds your laptop in place to be accessible and open from the driver’s seat. WHAT?! REALLY?
So while multi-tasking makes terrific sense for iPhones, computers, personal digital assistants, etc. please, PLEASE, PLEASE don’t use them while driving. Leave the multitasking to the machines.
Here are some interesting articles regarding human multitasking ability (or lack thereof).
Until next week…
WOW! – A Dog’s-Eye View
If you have not seen WOW!’s commercials, we hope you will take a look at them on the Media page of the blog, or maybe this article will inspire you to check them out.
These commercials are what we call our “Dogologue” campaign—our made up word merging dog with monologue. Our goal was to figure out a way to share back what we often hear from our customers—that the WOW! Experience is different. So we thought we would tell it to you as if it were through the eyes of a dog.
We put together some background footage from the set featuring Sherman the Bulldog, Moose the Labrador, and Jesse the Jack Russell Terrier. Which dog is your favorite? Post a comment telling us which one and why.
Oh, and now that these commercials are out there it is up to us, in our everyday interactions, to prove to you that the experience you have with WOW!, really is one that is better. We hope you can agree and will share with us your experience at wowmoments.com.
The Little Cable Company That Could
Once upon a time (2001) there was a little cable company with about 60 employees that decided to try and climb the hill of success… in spite of a fiercely competitive market with companies that had much, MUCH bigger engines. This little cable company called WOW! said to themselves, ‘We think we can, we think we can… if we can just live up to our name.’
In their first year of business they added internet service to their video products and started hiring and training employees to deliver a ‘memorable experience.’ Lo and behold, many residents started to switch to WOW!. Encouraged by the progress, the little cable company started hiring even more people who held the same core values: Respect, Integrity, Accountability and Servanthood. Business became brisk!
Much to the little cable company’s surprise a large percentage of their NEW customers were a direct result of their CURRENT customers sharing their happy, positive experiences. The company invited their customers to ‘refer-a-friend’ and continued their focus on exceptional service. The little cable company was proud to have employees who made such a good impression, so they made a steady practice of recognizing and rewarding their employees’ outstanding performances. They shared out the annual profits with everyone who worked there.
One day, a customer wrote a complimentary letter that talked about how the little cable company had ‘WOW’ed her’ and POOF! the WOW! Moment was born. Now the little cable company focused on providing WOW! Moments for their customers and for each other. The little cable company added phone as a third primary service, and kept chugging along, hiring really good people with strong, service-oriented values.
Eventually this little cable company grew to be 1300 strong. Over the years they won customer satisfaction awards from famous sources like JD Power and Associates, PC Magazine and Consumer Reports. But the little cable company didn’t take this for granted. Not at all. Always mindful of the bigger engines making noise on the tracks, the little cable company taught its employees that it was an honor and a privilege to serve others. The employees embraced this philosophy and always tried to leave their customers smiling.
Today, the little cable company is planning for its future by looking at the next hill and being fueled by appreciation for everyone who contributes to its success. ‘We think we can, we think we can… ’ As long as we keep our sense of appreciation and stay focused on WOW! Moments, the next hill will never be too big to climb.
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